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Shevafresh.com, Privacy policy

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Last updated: January 21, 2022

We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. This Privacy Notice describes how Sheva Empresa LLP and its affiliates including Shevafresh.com, Inc. (collectively "Sheva Empresa LLP") collect and process your personal information through Sheva Empresa LLP websites, devices, products, services, online marketplace and applications that reference this Privacy Notice (together "Sheva Empresa LLP Services").

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By using Sheva Empresa LLP Services you agree to our use of your personal information (including sensitive personal information) in accordance with this Privacy Notice, as may be amended from time to time by us at our discretion. You also agree and consent to us collecting, storing, processing, transferring, and sharing your personal information (including sensitive personal information) with third parties or service providers for the purposes set out in this Privacy Notice.

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Personal information subject to this Privacy Notice will be collected and retained by Sheva Empresa LLP, with a registered office at 605 C 1 TOWER BEHIND INDIAN OIL NAGAR,JAI PRAKASH ROAD ANDHERI WEST,MUMBAI,Mumbai City,Maharashtra,400053,India 

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What Personal Information About Customers Does Sheva Empresa LLP Collect?

We collect your personal information in order to provide and continually improve our products and services.

Here are the types of personal information we collect:

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Information You Give Us: We receive and store any information you provide in relation to Sheva Empresa LLP Services.

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Automatic Information: We automatically collect and store certain types of information about your use of Sheva Empresa LLP Services, including information about your interaction with content and services available through Sheva Empresa LLP Services. Like many websites, we use cookies and other unique identifiers, and we obtain certain types of information when your web browser or device accesses Sheva Empresa LLP Services and other content served by or on behalf of Sheva Empresa LLP on other websites.

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Information from Other Sources: We might receive information about you from other sources, such as updated delivery and address information from our carriers, which we use to correct our records and deliver your next purchase more easily.

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COnsent

How do you get my consent?

 

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

 

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

 

 

 

How do I withdraw my consent?

 

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at grievance-officer@shevafresh.com or mailing us at: 605 C 1 TOWER BEHIND INDIAN OIL NAGAR,JAI PRAKASH ROAD ANDHERI WEST,MUMBAI,Mumbai City,Maharashtra,400053,India

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disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

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PAYMENT

We use Razorpay/ PayU for processing payments. We/Razorpay do not store your card data on their servers.

The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.

 

Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

 

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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For more insight, you may also want to read terms and conditions of razorpay on https://razorpay.com and payu on https://payu.in

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To know more regarding how PayU handles your payment information click here 

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COOKIES

We use cookies to maintain session of your user. It is not used to personally identify you on other websites

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third party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

 

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

 

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

 

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

 

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

 

Links

 

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

For What Purposes Does Sheva Empresa LLP Use Your Personal Information?

We use your personal information to operate, provide, develop, and improve the products and services that we offer our customers. These purposes include:

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  • Purchase and delivery of products and services. We use your personal information to take and fulfil orders, deliver products and services, process payments, and communicate with you about orders, products and services, and promotional offers.

  • Provide, troubleshoot, and improve Sheva Empresa LLP Services. We use your personal information to provide functionality, analyze performance, fix errors, and improve the usability and effectiveness of the Sheva Empresa LLP Services.

  • Recommendations and personalization. We use your personal information to recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience with Sheva Empresa LLP Services.

  • Comply with legal obligations. In certain cases, we collect and use your personal information to comply with laws.

  • Communicate with you. We use your personal information to communicate with you in relation to Sheva Empresa LLP Services via different channels (e.g., by phone, e-mail, chat). 

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What About Cookies and Other Identifiers?

To enable our systems to recognize your browser or device and to provide and improve Sheva Empresa LLP Services, we use cookies and other identifiers.

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Does Sheva Empresa LLP Share Your Personal Information?

Information about our customers is an important part of our business and we are not in the business of selling our customers’ personal information to others. We share customers’ personal information only as described below and with Shevafresh.com, Inc. and subsidiaries that Shevafresh.com, Inc. controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.​

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  • Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders for products or services, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing payments, transmitting content, scoring, assessing and managing credit risk, and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with applicable law.

  • Business Transfers: As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Shevafresh.com, Inc. or Sheva Empresa LLP or any of its affiliates, or substantially all of their assets are acquired, customer information will of course be one of the transferred assets.

  • Protection of Sheva Empresa LLP and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Sheva Empresa LLP, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

Other than as set out above, you will receive notice when personal information about you might be shared with third parties, and you will have an opportunity to choose not to share the information.

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How Secure Is Information About Me?

We design our systems with your security and privacy in mind.

  • We work to protect the security of your personal information during transmission by using encryption protocols and software.

  • We follow the Payment Card Industry Data Security Standard (PCI DSS) when handling payment card data.

  • We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, processing, and disclosure of personal customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.

  • Our devices offer security features to protect them against unauthorized access and loss of data. You can control these features and configure them based on your needs. 

  • It is important for you to protect against unauthorized access to your password and to your computers, devices and applications. Be sure to sign off when finished using a shared computer. 

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What Information Can I Access?

You can access your information, including your name, address, payment options, profile information,  household settings, and purchase history in the "Your Account" section of the website or mobile application.

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What Choices Do I Have?

If you have any questions as to how we collect and use your personal information, please contact our Grievance Officer. Many of our Sheva Empresa LLP Services also include settings that provide you with options as to how your information is being used

  • As described above, you can always choose not to provide certain information, but then you might not be able to take advantage of many of the Sheva Empresa LLP Services.

  • You can add or update certain information on pages such as those referenced in. When you update information, we usually keep a copy of the prior version for our records

  • If you do not want to receive e-mail or other communications from us, please adjust your Customer Communication Preferences. If you don’t want to receive in-app notifications from us, please adjust your notification settings in the app or device

  • The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies or other identifiers, how to have the browser notify you when you receive a new cookie or how to block cookies altogether. Because cookies and identifiers allow you to take advantage of some essential features of Sheva Empresa LLP Services, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Services that require you to Sign in.

  • If you want to browse our websites without linking the browsing history to your account, you may do so by logging out of your account and blocking cookies on your browser.

  •  Most devices also provide users with the ability to change device permissions (e.g., disable/access location services, contacts). For most devices, these controls are located in the device's settings menu. If you have questions about how to change your device permissions on devices manufactured by third parties, we recommend you contact your mobile service carrier or your device manufacturer.

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AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

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Sheva Empresa LLP does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under the age of 18 years, you may use Sheva Empresa LLP Services only with the involvement of a parent or guardian.

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Conditions of Use, Notices , and Revisions

If you choose to use Sheva Empresa LLP Services, your use and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, resolution of disputes, and application of the prevailing law in India. If you have any concern about privacy at Sheva Empresa LLP, please contact us with a thorough description, and we will try to resolve it. Our business changes constantly, and our Privacy Notice will change also. You should check our websites frequently to see recent changes.

Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.

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Examples of Information Collected

Information You Give Us When You Use Sheva Empresa LLP Services

 

 

You provide information to us when you:

  • search or shop for products or services in our marketplace;

  • add or remove an item from your cart, or place an order through or use Sheva Empresa LLP Services;

  • provide information in Your Account (and you might have more than one if you have used more than one e-mail address or mobile number when shopping with us) or Your Profile;

  • upload your contacts, including access to mobile device contacts for certain services;

  • configure your settings on, provide data access permissions for, or interact with an Sheva Empresa LLP device or service;

  • communicate with us by phone, e-mail, or otherwise;

  • complete a questionnaire, a support ticket, or a contest entry form;

  • upload or stream images, videos or audio or other files while using Sheva Empresa LLP Services;

  • compile Wish Lists or other gift registries;

  • participate in Discussion Boards or other community features;

  • provide and rate Reviews.

  • specify a Special Occasion Reminder; or

  • employ Product Availability Alerts, such as Available to Order Notifications.

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As a result of those actions, you might supply us with such information as:

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  • identifying information such as your name, address and phone numbers;

  • payment information;

  • your age;

  • your location information;

  • your IP address;

  • content of reviews and e-mails to us;

  • the personal description and photograph in Your Profile;

  • images, videos and other content collected or stored in connection with Sheva Empresa LLP Services;

  • credit history information; and 

  • corporate and financial information

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Automatic Information

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Examples of the information we collect and analyze include:

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  • the internet protocol (IP) address used to connect your computer to the internet;

  • login, e-mail address, and password;

  • the location of your device or computer;

  • device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures;

  • Sheva Empresa LLP Services metrics (e.g., the occurrences of technical errors, your interactions with service features and content, your settings preferences and backup information, location of your device running an application, information about uploaded images and files such as the file name, dates, times and location of your images);

  • version and time zone settings;

  • the full Uniform Resource Locator (URL) clickstream to, through, and from our websites, including date and time; products and content you viewed or searched for; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs);

  • phone numbers used to call our customer service number; and

We may also use device identifiers, cookies, and other technologies on devices, applications, and our web pages to collect browsing, usage, or other technical information.

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Information from Other Sources

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Examples of information we receive from other sources include:

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  • updated delivery and address information from our carriers or other third parties, which we use to correct our records and deliver your next purchase or communication more easily;

  • information about your interactions with products and services offered by our affiliates;

  • search results and links, including paid listings (such as Sponsored Links);

  • credit history information from credit bureaus, which we use to help prevent and detect fraud and to offer certain credit or financial services to some customers.

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Information You Can Access

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Examples of information you can access through Sheva Empresa LLP Services include:

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  • status of recent orders (including subscriptions);

  • your complete order history;

  • personally identifiable information (including name, e-mail, password, and address book);

  • payment settings (including payment method information, promotional certificate, and gift card balances and 1-Click settings);

  • e-mail notification settings (including Product Availability Alerts, Delivers, Special Occasion Reminders and newsletters);

  • Shopping lists and gift registries (including Wish Lists);

  • Your Profile (including your product Reviews, Recommendations, Reminders and personal profile);

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Grievance/ questions and contact information

Please find below the details of the grievance incharge:

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Name: Akshita R

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Email: grievance-officer@shevafresh.com

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The Grievance Officer is identified above pursuant to the provisions of applicable laws including but not limited to the Information Technology Act, 2000 and the Consumer Protection Act, 2019, and the Rules enacted under those laws.

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If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at grievance-officer@shevafresh.com  or by mail at 605 C 1 TOWER BEHIND INDIAN OIL NAGAR,JAI PRAKASH ROAD ANDHERI WEST,MUMBAI,Mumbai City,Maharashtra,400053,India 

 

 

[Re: Privacy Compliance Officer]

 

[605 C 1 TOWER BEHIND INDIAN OIL NAGAR,JAI PRAKASH ROAD ANDHERI WEST,MUMBAI,Mumbai City,Maharashtra,400053,India ]

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