Shipping, Returns & Cancellation
SHIPPING POLICY
Due to the current COVID-19 pandemic, postal services are experiencing delays in shipping time. Please be patient with us, as we all try to navigate this difficult time.
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We ship in spill proof packaging with potential to go miles.
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Once an order is placed we will ship products in 2-7 working days except for products which are made fresh on order.
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For orders placed using International cards shipment will be done post settlement of payment in our account. This period is around 10-12 working days.
tracking your order
You will receive an email notification once your order has shipped along with tracking information.
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You can track your shipment using the tracking number and carrier link that is provided in your shipping confirmation message.
where do we ship
We currently ship all across India. Unfortunately, we do not ship internationally at this time nor do we ship to freight forwarders’ addresses. Any orders completed using a freight forwarder is not eligible for returns or exchanges for any reason. We do not have control over the conditions with which freight forwarders ship our products and are not able to guarantee their condition upon arrival. We reserve the right to cancel all orders shipping internationally or to a freight forwarder.
FREE SHIPPING AND HANDLING
Shipping is free for purchase over INR 799 across India
Our products are shipped with via our expert delivery partners.
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order processing time AND HANDLING
Our products are shipped via our expert delivery partners. Shipping charges include processing, packaging and transportation.
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Shipping can take 3-10 days includes processing and carrier transit time.
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We don't guarantee order modifications, address changes or cancellations once an order has been placed.
Please note, we do not take responsibility for any stolen or lost packages. Please reach out directly to the courier agency for such issues.
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With the possible exception of shipments during special promotions, new product launches, holidays or other seasonal fluctuations, orders are processed within 1 business day from when the order was placed.
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Once an order has been processed and shipped, it typically takes 3-10 business days to arrive depending on the destination being shipped.
Deliveries will not be done on Sunday's .
Please be aware that orders could arrive in multiple packages. We cannot be responsible for any delays in shipping caused by ground or air transportation delays, severe weather or other circumstances out of our control.
Please note: Due to the current COVID-19 pandemic, postal services are experiencing delays in shipping time. Please be patient with us, as we all try to navigate this difficult time.
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Our warehouse is closed and will not be shipping on public and bank holidays.
Return & Exchange Policy
To return your product, email info@shevafresh.com. Include order number as well as reason for return. A member of our customer service team will provide you return instructions within 1-2 business days of your request. Please note that you are responsible for shipping costs and the safe return of merchandise. You can return sealed products within 7 days of delivery and not later.
Package your unopened return item (bottle, jar, etc) in the product's box (if applicable) and original packaging (if available). Otherwise, pack your return in a well-padded box to prevent damage in transit. Returns of product boxes without product inside or opened bottles will not be accepted.
If you are dissatisfied with our product or have any issues with the shipment feel free to contact us on +91-9152-659165 or email us at info@shevafresh.com.
We assure you that we will resolve your query to your satisfaction and we firmly believe that we are there because of our customers.
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Refunds (if applicable)
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Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
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If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, as per the standard processing duration.
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Late or missing refunds (if applicable)
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If you haven’t received a refund yet, first check your bank account again.
Then contact your bank or credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@shevafresh.com
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Sale items (if applicable)
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Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
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Exchanges (if applicable)
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We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email along with invoice and details of the issue along with unpacking photo and video at support@shevafresh.com. Once we approve the exchange ship us the items to: 605 C 1 TOWER MADHUWAN BEHIND INDIAN OIL NAGAR,JAI PRAKASH ROAD ANDHERI WEST,MUMBAI,Mumbai City,Maharashtra,400053,India
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Shipping
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To return your product, you should mail your product to: 605 C 1 TOWER MADHUWAN BEHIND INDIAN OIL NAGAR,JAI PRAKASH ROAD ANDHERI WEST,MUMBAI,Mumbai City,Maharashtra,400053,India
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
CANCELLATIONS
An order cancellation request will be accepted only if the product has not yet been shipped by us.
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If request for cancellation is accepted, you are entitled to get a refund of the entire amount.
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Sheva Empresa LLP reserves the right to cancel or refuse to accept any order placed due to various reasons including but not limited to, the non-availability of stock, pricing errors, informational errors or problems identified with the personal/financial details provided by the customer.
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